This Role: Service Charge Assistant

Location: Farringdon - EC1N 8JS

Hours: 37.5hrs per week - Permanent -
This role is also eligible for our smarter working policy with a 3 day office - 2 day home split

Based within our fantastic Hatton Garden Offices, our Service Charge Team Assistants report into our Service Charge Team Manager's to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets.. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.

Duties to include:

Respond to customer enquires in all aspects of service charges in line with service expectations and key performance indicators
Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
Ensure that processes are carried out effectively and in line with policy, procedure and legislation
Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately.
General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices
You must possess:

Demonstrates a proactive can-do, problem solving approach
Previous customer service/administrative experience
High level of attention to detail
Ability to understand legal processes
Ability to interpret financial information
Ability to use a broad range of IT systems
Ability to work collaboratively across Teams and Departments

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment