Blue Arrow are working with a boutique hotel within the Nottinghamshire area, and they are ooking for a Reception Manager to join their team on a full-time basis.

Hours: 37 ½ Hours; 5 Days per week; Shift Work Between 7am-11pm over 7 days. Occasional Nights holiday cover between 11pm to 7am

Salary: £26,000 - £30,000 (Depending on experience)

What you will be doing as a Reception Manager?

You will be responsible for the running of the front desk, which will include the management of the team
Overseeing reservations, and corporate bookings and liaising with the conference and banqueting team to ensure accuracy of details with bookings and billing
You will need to have excellent customer service skills
Be polite and friendly and be able to train and develop your team and push the standard of service forwardOther duties include:

Managing and Supervising Reception staff, including authorising staff rotas, holidays etc
To recruit any new Reception staff and ensure all staff are trained in accordance with procedure.
To undertake 3 monthly probation reviews with new staff and issue with contract if appropriate
Ensure contingency plans are in place for cover if there is unforeseen annual leave / sickness of staff
To act as a role model to reception staff, supporting, motivating and promoting good staff relations
To undertake yearly staff appraisals and ensure all staff understand their roles within the procedure
To assess training needs within the department with a view to putting together individual Personal Development Plans for Receptionists
Assist all guests in a sincere and courteous manner to ensure that all guests are dealt with promptly upon arrival and departure following the Company's core standards
To demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area
To have a full understanding of all rates, packages and special promotions ensuring the hotels terms of business are adhered to.
To review cash control procedures taking overall responsibility for all monies received at reception and reporting any discrepancies.
You will be expected to sell the facilities at every opportunity and ensure maximum occupancy and revenue is achieved by following rate level management principles
Responsible for addressing and resolving all customer service issues in a positive mannerWhat experience is required for the Reception Manager?

Previous experience as Reception Manager or similar within the hotel industry
Extensive knowledge of reception process in hotels using Opera is essential
Effective ability to supervise and motivate staff to maintain optimal department operation and staff development.
Complete knowledge of hotel rooms and meeting related services available to guests.
Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy.
Ability to operate the Opera Management Systems for the purposes of creating, changing and cancelling reservations, pre-blocking, posting no-shows, reconciling travel agency commissions, etc.
Comprehension of the reservation sales process.
Ability to deliver training.
Demonstrate self-confidence, energy and enthusiasm.
Present ideas, expectations and information in a concise, well-organized way.
Use effective listening skills.
Highly visible in areas of responsibility.If this role sounds like for you, then please click apply. Once you have applied a consultant will review and get back to your application usually within 48 working hours.

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