CUSTOMER SERVICE ADVISOR

Location: Ringwood, Hampshire (Hybrid Working)

Salary: £11.44 per hour + Bonus

Contract: Temporary - Permanent

Hours: 8-hour shifts between the hours of 7.00am – 10.00pm

Our client, a highly reputable and fantastic company to work for, are currently recruiting for Customer Service Advisors to join their well-established team providing customer support.

You will need to have a positive telephone manner and provide excellent customer service when liaising with customers.

As our Customer Service Advisor, your day-to-day will consist of

* Handling incoming customer queries across multiple contact channels

* Ensuring team targets always delivers exceptional guest care

* Dealing with escalated queries and ensuring timely resolution

* Ensuring the brand is present through all customer communications

* Managing membership accounts

* Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions

To be successful in this role, you will need to have the following:

* Ability to multitask and prioritise your own workload.

* An investigative mind with strong attention to detail and accuracy.

* Excellent communication skills, both written and verbal.

* Positive attitude with a flexible and resilient approach to change.

* Computer literate with the ability to learn new systems.

* Ability to demonstrate a high standard of customer service.

* Ability to work under pressure.

* Ability to use own initiative and work on your own and as part of a team.

So if you are looking to join a company where you will be rewarded for your hard work, apply today