Customer Service Advisor
Full Time / Permanent
Chandler's Ford

Churches Fire and Security Ltd is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join them as a Customer Service Advisor to work from our newly refurbished state of the art Head Office in Chandlers Ford.

The Role of a Customer Service Advisor:

To act as a point of contact for all customers and deal with initial enquires
To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
To provide a high level of customer service at all times
To manage high levels of inbound and outbound calls
To manage administrative tasks to ensure the CRM is updated with the relevant information
To take ownership of the customer query and see it through The ideal candidate for a Customer Service Advisor:

Confident in dealing with difference customers over the phone
To take pride in delivering excellent customer service to new and existing customers
To be a strong communicator when liaising with other departments
To be able to build relationships with other stakeholders and our technicians
To have a wealth of customer service experience
To be computer literate
Apply now or contact our Recruitment Team: (url removed) / (phone number removed)