Customer Services Representative - Doncaster
We are seeking an enthusiastic Customer Services Representative to join our team based in Carcroft, Doncaster. Do you enjoy problem solving? Do you have a passion for helping people? This is a fantastic opportunity for any professional looking to utilize their skills in a varied and rewarding role at a well-established and ambitious company.
Progress Rail - Electro Motive Diesel is a subsidiary of Caterpillar, specialized in manufacturing, maintaining and overhauling diesel-electric locomotives across the world. For more than half a century, Electro-Motive Diesel has hauled freight and passengers, powered ships, and generated electricity for over 100 countries around the globe. Becoming a part of the Electro-Motive Diesel means becoming a part of a challenging and bright future in our global marketplace.
The Role:
* Reporting to the Customer services Manager, you will be responsible for the accurate and timely processing of parts enquiries and sales, liaising with warehouse staff and others in the business to ensure accurate and timely dispatch of orders, and maintaining our SAP system as appropriate. This includes:
* Positive and supportive communication with customers, delivering excellent customer service and support
* Creating quotations using SAP
* Verifying the accuracy and correctness of all terms and conditions of quotations and orders in line with customer and company expectations.
* Accurately processing orders in the SAP System including material ordering, material selection through to invoicing.
* Ensuring realistic delivery times are offered
* Arranging freight with nominated forwarders and completion of export paperwork and legal documents for export shipment and clearance
What we would love you to bring to the role:
* Demonstrable experience in a customer facing role
* Experience of order processing
* Excellent communication skills, both verbal and written
* "Customer-first" approach and a willingness to go the extra-mile to deliver customer satisfaction
* Positive can-do attitude and a focus on personal development and continuous learning
* IT literacy
* Team player with strong inter-personal skills and ability to harvest relationships across the organisation
* Experience of export/international trade, shipping and documentation is desirable but not essential
Working Week: Monday - Friday, 37.5 hour week
We can offer you:
* Salary from £21,000 subject to experience
* Individual self-development opportunities through continuous training. This role is a potential steppingstone into sales, account management roles etc.
* Performance related bonus scheme
* 33 days holiday entitlement
* 5% pension contributions
* Life assurance scheme
* Company sick pay
* Medical benefit salary sacrifice scheme
* Employee assistance program
* Retail discounts
* Fuel cards
To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted within 21 days. Thank you for your interest in the role.
Additional keywords: Sales Order Processor, Export Administrator, Import Administration, Sales Executive, Customer Services Executive, Customer Services Advisor, Team Leader, Manufacturing, Production, Doncaster, Leeds, Wakefield