TEXO Recruitment is delighted to be working on behalf of our Aberdeen-based client to recruit an Export Coordinator for a full-time, permanent role. This is an exciting opportunity for an experienced individual to coordinate shipments from start to finish, ensuring exceptional customer service and contributing to the team's overall success.
Key Responsibilities:
* Client Onboarding: Assist with onboarding new clients and managing existing ones, ensuring smooth transitions and satisfaction with services.
* Relationship Management: Build and maintain strong relationships with core clients and work closely with the Sales team to achieve set goals.
* Client Interaction: Attend regular client meetings and provide ongoing support to the Export Team.
* Shipment Coordination: Book shipments with airlines, shipping lines, and road transport companies. Ensure accurate entry of consignment and client details into the system.
* Documentation: Process all relevant shipping documentation, including MAWB, HAWB, Bill of Lading, CMR, and Standard Shipping Note.
* Customs Compliance: Process customs declarations through ASM Sequoia software, adhering to HMRC regulations and destination-specific documentation requirements.
* Performance Monitoring: Ensure monthly KPIs are met, and billing requirements are completed in a timely manner.
* Team Collaboration: Participate in weekly team meetings to discuss workload, issues, and opportunities.
* Issue Resolution: Address day-to-day client and vendor issues, including NCRs, and feedback any operational challenges to management.
* Compliance: Ensure adherence to the Compliance Programme and Dangerous Goods procedures, working closely with the Export Manager and Regional Compliance Manager.
Candidate Requirements:
* Minimum 3 years’ experience in export freight forwarding is preferred.
* Positive and outgoing attitude, with a commitment to continuous improvement and change.
* Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
* High level of accuracy in checking and processing information.
* Familiarity with Lloyds Loading List, OAG Flight Guide, and Croner’s Export Guide.
* Experience in handling Dangerous Goods.
Perks and Benefits:
* 33 days of annual leave (including public holidays)
* 2x Death in Service (DIS) benefit
* Simply Health cash plan (upon completion of probation period)
* Discounts with Aberdein Considine