The Rewards and the Benefits

* Private contributory Pension Scheme

* Bonus scheme

* Private health care scheme

* Life assurance

* Cycle to work scheme

* A multi-award-winning business

MTrec’s new career opportunity

Our client is a true North-East success story within the regional industrial sectors.

The company is a privately-owned business with a proud heritage of delivering high value projects throughout the North-East and the UK. The company operates from a well-resourced Head Office facility located towards the southern part of Northumberland with significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.

They are now looking to recruit an Internal Sales Administrator to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.

The Job you’ll do

* Input orders to the ERP system in a timely manner

* Handling inbound customer and representative sales calls

* Liaise with customers and the finance department to obtain required missing information to process orders

* Basic customer complaint administration

* Order inbox triage

* New customer set up

* Use of the Part Configurator

* Liaise across internal departments to ensure customers’ needs are met

* Support the external sales function

* Support the wider team functions and carry out other tasks where required

* Improve processes to increase operational excellence within the Technical Sales arena.

* Act as liaison between customers and other departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction

About You

* Previous internal sales or a customer focused role within manufacturing or engineering is essential.

* Experience working with an ERP system.

* Positive and enthusiastic with effective interpersonal skills

* Ability to work under pressure and meet deadlines.

* Ability to manage and prioritise multiple tasks and projects

* Appetite for continuous learning/improvement

* Clear, articulate communication skills both oral and written, including telephone manner

* Good knowledge of MS Office tools including Excel, Word, PowerPoint and Outlook.

* Experience of working with IT systems