Key Account Coordinator
Posted on Jul 27, 2026 by CV-Library
Maldon, Essex, United Kingdom
Other
Immediate Start
Annual Salary
Full-Time
Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon.
Job Description
* Act as the main point of contact for assigned customer accounts.
* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
* Monitor and maintain service level agreements and client KPIs.
* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
* Develop and maintain strong, long-term relationships with both internal and external stakeholders.
* Identify opportunities to improve service quality as well as establish potential for growth.
* Support the onboarding of new clients and ensure a smooth transition.
* Support with customer and agents via team’s meetings, and regular communication over the telephone.
Ideal Candidate will have the following:
* Strong commercial background
* Enthusiasm
* Proactive
* Efficient
Job Description
* Act as the main point of contact for assigned customer accounts.
* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
* Monitor and maintain service level agreements and client KPIs.
* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
* Develop and maintain strong, long-term relationships with both internal and external stakeholders.
* Identify opportunities to improve service quality as well as establish potential for growth.
* Support the onboarding of new clients and ensure a smooth transition.
* Support with customer and agents via team’s meetings, and regular communication over the telephone.
Ideal Candidate will have the following:
* Strong commercial background
* Enthusiasm
* Proactive
* Efficient
Reference: 225416990
https://jobs.careeraddict.com/post/113611446
Key Account Coordinator
Posted on Jul 27, 2026 by CV-Library
Maldon, Essex, United Kingdom
Other
Immediate Start
Annual Salary
Full-Time
Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon.
Job Description
* Act as the main point of contact for assigned customer accounts.
* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
* Monitor and maintain service level agreements and client KPIs.
* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
* Develop and maintain strong, long-term relationships with both internal and external stakeholders.
* Identify opportunities to improve service quality as well as establish potential for growth.
* Support the onboarding of new clients and ensure a smooth transition.
* Support with customer and agents via team’s meetings, and regular communication over the telephone.
Ideal Candidate will have the following:
* Strong commercial background
* Enthusiasm
* Proactive
* Efficient
Job Description
* Act as the main point of contact for assigned customer accounts.
* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
* Monitor and maintain service level agreements and client KPIs.
* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
* Develop and maintain strong, long-term relationships with both internal and external stakeholders.
* Identify opportunities to improve service quality as well as establish potential for growth.
* Support the onboarding of new clients and ensure a smooth transition.
* Support with customer and agents via team’s meetings, and regular communication over the telephone.
Ideal Candidate will have the following:
* Strong commercial background
* Enthusiasm
* Proactive
* Efficient
Reference: 225416990
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog