Customer Service Advisor

Job Title: Customer Service Advisor

Location: Edinburgh City Centre

Pay Rate: £14.40p/hr

Hours: Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working: 3 days per week home working after training

Contract Type: Temporary - 12 months

Start Date: September & October 2026

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
Handing requests for information or changes to details quickly and securely
Ensuring all information is recorded efficiently and accurately
Deal with situations with care and empathy
Putting the customer first at every opportunity Benefits:

Work from home 3 days per week
Prime location in Edinburgh
Close to public transport links
First class support and training for all colleagues
Opportunity for growth within the company
Weekly Pay
Online payslips
Dedicated aftercare team
Annual leave allowance of 31 days per year
Employee Assistance Programme
Access to Able Futures
Eyecare vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension scheme

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
Good attention to detail, with the ability to identify areas for improvement in the customer journey
Strong communication skills, both verbal and written
Understanding of Microsoft suite (Word, Excel, Outlook etc)
Stable Wi-fi connection if home working

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you