Customer Service Advisor - Edinburgh (Hybrid)

Customer Care Specialist

Edinburgh | Hybrid Working | Full Time | August Start | £27,042 + Bonus + Excellent Benefits

Do you take pride in delivering outstanding customer service and seeing things through to the very end?

We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.

What you'll do:

✅ Support customers across multiple communication channels.

✅ Take ownership of enquiries from first contact to resolution

✅ Build trust through clear, professional communication

✅ Investigate customer queries and deliver the right outcome

✅ Work collaboratively in a fast-paced environment where every interaction matters

We're looking for someone who:

✔ Has excellent written and verbal communication skills

✔ Has a genuine passion for helping people

✔ Takes ownership and accountability

✔ Can think on their feet and make informed decisions

✔ Thrives in a busy, customer-focused environment

Why you'll love this role:

✨ Hybrid working after your training period (3 days office/ 2 days home)

✨ Bonus Opportunities

✨31 days holiday including your birthday

✨ Supportive and collaborative team environment

✨ A role where your contribution genuinely impacts customer satisfaction

Experience Required:

We're looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential.

If you're passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people