Business Intelligence Officer

Zenith are looking to recruit a Business Intelligence Officer to work in the Sunderland area. The role involves supporting the planning, developing, improving and implementation of the business intelligence functions including: data collection, data analysis, performance monitoring and reporting, benchmarking, inspection, organisational strategy, business planning, consultation, research and needs analysis.

Key Responsibilities:

Establish excellent relationships with internal and external customers to anticipate and respond to customer needs.

Communicate performance information to customers which includes verbal communication, written datasets or reports and presentations.

Assist with the development of innovative KPIs/metrics to support the TfC strategy and vision.

Utilise a range of reporting tools to produce weekly and monthly datasets and analyses.

Analyse and interpret data to identify patterns, trends and data quality issues to inform strategic and operational decision making.

Provide advice and guidance to managers on performance improvement and intelligence issues as part of customer relationship management.

Work with colleagues and managers to identify or influence performance and improvement actions.

Manage your own work in line with the team work programme to ensure key deadlines are met throughout the year.

Collate and interpret data required for freedom on information requests.

Utilising IT skills to develop new and improved ways of working

The post holder will be required on occasion to travel within the city as required to undertake the role.

To safeguard and promote the welfare of children and young people.

Champion equity, diversity and inclusion in all aspects of your work and the communities you assist