Engineer

Tridum / KNX Engineer
Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.
What will you do?
* Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
* Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
* Deliver technical consulting to customers and internal teams to uncover needs and support business development
* Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions
What are the key skills we are looking for?
* Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
* Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships
* Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
* Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
* Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure
* Resilience — advanced level; maintaining focus and performance in high-stakes service environments
* Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
* Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance
What qualifications will make you successful?
* Strong collaboration skills to work across functions and drive solutions in a technical ecosystem
* Ability to explain complex technical information clearly to diverse audiences with confidence
* Proactive approach that anticipates challenges and identifies opportunities before they're asked for
* Comfort juggling multiple priorities while upholding quality, safety, and compliance standards
What's in it for me?
* Meaningful work where your technical skills directly enhance customer outcomes and drive growth
* Opportunities to mentor team members and grow your leadership presence
* Exposure to advanced systems and innovative technologies across varied industries
* Collaborative culture that prioritizes safety, expertise, and professional development
Bring your technical talent to a team that values what you do—apply today