Service Advisor

We are recruiting on behalf of a well-established commercial vehicle dealership in Cardiff, South Wales, for an experienced Vehicle Service Advisor. This is an excellent opportunity for a professional with franchise-approved dealership experience to join a friendly and dynamic team. The successful Service Advisor will be responsible for managing customer interactions, vehicle fault assessments, and promoting aftersales services.

Benefits:

Starting salary up to £32,598 per annum, increasing to £33,575 after 6 months
Access to a commitment bonus of £600 per annum
Profit share bonus scheme
Additional earnings through commissions from the sale of service contracts
22 days annual holiday allowance plus 8 bank holidays, rising to 25 after 5 years, then 27 after 10 years
Full manufacturer-accredited training
Company pension scheme
Career advancement within a long-established commercial vehicle dealer group
Working hours: 40 hours per week, Monday to Friday 7:00am-6:00pm, with 1 in 3 Saturdays 8:00am-1:00pmDuties of a Service Advisor:

Accurately capturing customer details and vehicle faults at initial contact
Taking telephone bookings and inputting data into workshop systems
Raising job cards and ensuring compliance with required documentation
Updating customers on vehicle repair progress
Managing customer database entries
Handing over completed vehicles and explaining repair details
Monitoring repair timelines to ensure timely delivery
Selling aftersales services, including service contracts and warranties
Coordinating vehicle bookings to maintain workshop workflow
Explaining service and inspection requirements, including MOTs and vehicle tests
Discussing payment options with customers
Providing advice on warranty and service needs
Ensuring compliance with legal vehicle inspection requirementsRequirements:

Proven experience as a Vehicle Service Advisor within a franchise-approved dealership
Strong communication skills with a focus on delivering exceptional customer service
Organisational proficiency, with knowledge of Microsoft Office, Excel, and DMS systems (Kerridge/ADP preferred)
Full, clean UK driving licence with minimal points
Experience in a commercial vehicle dealership is advantageousThis role presents an outstanding chance for an experienced Vehicle Service Advisor to progress their career within a respected group. If you meet the criteria and are eager to contribute to a reputable business, we encourage you to apply.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today