Bookings Administrator

The Housing Network

Bookings Administrator

Salary - £28,000

Hours - Monday - Friday, 09:00 - 17:30 (Fully office-based)

The Housing Network are currently recruiting for a Bookings Administrator to work in our Head Office.

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

The Bookings Administrator will be responsible for:

* Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice

* Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO)

* Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed with a timely manner

The Bookings Administrator will have:

* Strong administration/customer-service experience

* Excellent communication skills both on the phone and via email

* Strong organisational and time-management skills

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

* Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure

* Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry

If this Bookings Administrator role is of interest to you, please click apply now below