Senior Service Advisor

We are currently seeking a Senior Vehicle Service Advisor for our client’s flagship dealership in Salisbury, Wiltshire. This role offers an excellent opportunity for experienced automotive professionals looking to progress within a reputable franchise-approved dealer group.
Benefits for the successful Senior Service Advisor:
* Starting salary negotiable based on experience, typically around £34,000 per annum
* Uncapped bonus potential of up to £4,000–£6,000 annually
* Alternating shift pattern: week one 8:00am-4:30pm, week two 9:30am-6:00pm
* 1 in 3 Saturdays, 8:30am-1:00pm
* 22 days holiday plus bank holidays and your birthday off
* Staff purchase discounts and access to an online rewards and retailer discounts platform
* Enhanced holiday allowance and long-term career development opportunities
* Workplace pension scheme
* Life assurance and loyalty awards
* Accredited training with a prominent premium brand
Duties of the Senior Service Advisor:
* Act as a key contact for customers, delivering high standards of customer service
* Maintain professional communication, ensuring customer interactions are efficient and care-focused
* Drive service profitability through upselling additional products and services
* Lead and mentor a team of three Service Advisors, supporting the Aftersales Manager
* Oversee daily operational workflows, ensuring smooth collaboration across workshop, parts, and sales teams
* Ensure accurate documentation and compliance with dealership procedures
* Uphold high standards of customer satisfaction to secure repeat business and positive reviews
* Support internal processes to enhance the customer journey from initial contact to vehicle handover
Requirements of the Senior Service Advisor:
* Minimum of one to two years’ experience as a Vehicle Service Advisor within a franchise-approved dealership
* Supervisory or management experience is highly desirable
* Strong communication and organisational skills
* IT literacy, preferably with Pinewood Pinnacle or eDynamix DMS systems
* Ability to deliver exceptional customer service consistently
* Full UK driving licence with minimal points
* Ability to work effectively in a fast-paced, customer-focused environment
This position is ideal for induviduals seeking a challenging, rewarding role with excellent career progression opportunities within a large, well-established dealer group operating across South and South West England.
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Salisbury and Wiltshire, today to discover more about this fantastic opportunity.
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