Sales and Operations Manager

Sales & Operations Manager - Travel Sector | Hybrid working | West Yorkshire | £40,000 - £50,000

Are you currently working in a travel agency, tour operator, online travel business, or customer-focused travel organisation and looking for a role where you can make a genuine impact?
We're partnering with an ambitious and fast-growing specialist travel business with an outstanding reputation in its market. Having achieved significant growth, the company is now entering an exciting new phase and is seeking a commercially minded Sales & Operations Manager to help drive the next stage of its journey.

This is far more than a traditional management role. You'll have the opportunity to influence strategy, improve performance, develop people, implement new systems and processes, and play a key role in shaping a business that is becoming a recognised leader within its sector.
If you're someone who enjoys improving how things work, developing teams, delivering exceptional customer experiences, and helping a business scale, we'd love to hear from you.

Why This Role?
This opportunity would particularly suit someone with experience from:

Retail travel agencies
Tour operators
Online travel agencies (OTA)
Travel e-commerce businesses
Travel sales and reservations teams
Customer operations or contact centre environments within travelPerhaps you're a Branch Manager, Assistant Manager, Operations Manager, Sales Manager, Commercial Manager, or Senior Team Leader looking for a broader leadership role where your ideas and expertise will genuinely shape the future of the business.

The Opportunity
Reporting directly into the leadership team, you'll be responsible for both commercial performance and operational excellence across the organisation.

You will:
Drive Sales Performance

Lead and improve the end-to-end sales process
Increase conversion rates and maximise sales opportunities
Introduce structure, accountability, and best practice across the sales function
Coach and develop team members to improve individual performance
Use data and reporting to drive commercial decision-makingImprove Operations

Develop scalable processes that support continued business growth
Improve operational efficiency and customer service delivery
Create clear workflows and performance measures
Support the successful delivery of customer experiences and eventsLead Systems & CRM Development

Help optimise CRM systems and customer journey processes
Improve visibility of sales pipelines and business performance
Introduce meaningful reporting and KPI tracking
Support ongoing digital and technology improvementsDevelop People & Culture

Lead, coach, and develop a growing team
Introduce structured performance management and development plans
Build a high-performing, accountable, and customer-focused culture
Support recruitment, onboarding, and future talent developmentAbout You
We're looking for an individual who combines commercial awareness with strong operational leadership.
You'll likely bring:

Previous experience in a travel industry environment
Experience managing people and improving team performance
Strong sales and customer service leadership skills
Experience implementing or improving processes and systems
Confidence using CRM platforms and business reporting tools
A highly organised and proactive approach
The ability to thrive within a growing, fast-moving businessMost importantly, you'll be someone who wants to build, improve, and help lead a business through an exciting period of growth.
What's on Offer?

£40,000 - £50,000 basic salary
Performance-related bonus
Hybrid working (3-4 days per week onsite) (just outside Leeds off the M62)
Flexible working hours
Significant autonomy and influence
Direct access to senior leadership
Genuine progression opportunities as the business continues to grow
Travel-related perks and opportunities
A chance to make a visible impact in a highly respected travel businessApply Now
If you're currently working in the travel sector and are looking for an opportunity to step into a broader leadership role within a growing and ambitious business, we'd love to hear from you.
This is an opportunity to join at a pivotal stage, influence how the company evolves, and build a long-term career in a business with significant growth ambitions.
Apply today to find out more