Your Responsibilities

• Deliver second-level response and event management for the production network security environment
• Manage deployment of security updates and patches across Firewall and load balancer platforms
• Lead service restoration activities and drive sustainability improvements
• Participate in and often lead critical severity event calls; identify required resources and conduct comprehensive failure investigation
• Execute repeatable, standardized procedures for security service additions, modifications, and changes
• Own life cycle management of infrastructure projects and develop operational documentation
• Act as technical point of contact for peer engineers on event response and change management
• Monitor production systems to ensure continuous availability and performance
• Communicate proactively with internal business partners and stakeholders

Required Experience

• Demonstrated background in IT network operations and infrastructure management
• Experience working collaboratively within distributed, global teams
• Strong technical troubleshooting capability across network security platforms and toolsets
• Ability to establish effective working relationships with colleagues and stakeholders

Highly Valued Experience

• Hands-on expertise with Zscaler platforms (Internet Access, Private Access) and Proxy solutions such as Citrix or NSX-ALB
• Familiarity with multiple security platform ecosystems: Zscaler, Cisco, Azure, NSX-T, Fortinet, and Checkpoint
• Ability to design and deploy enterprise network security architectures and technical standards
• Understanding of compliance requirements and ability to ensure adherence to regulatory and audit frameworks
• Proficiency in translating network traffic flows and protocols into documented security policies and risk assessments
• Ability to implement and maintain security policies across Cisco, Checkpoint, Fortinet, and equivalent platforms
• Strong capability to document and present technical information to both technical and business audiences
• Project execution tracking and technical problem resolution capability
• Flexibility to shift priorities and manage workload adjustments in a transformation environment

Ideal Candidate

You are a detail-oriented, proactive operations professional with strong technical depth in network security. You thrive in fast-paced environments, handle pressure well during critical incidents, and communicate clearly with both technical and non-technical stakeholders. You take ownership of reliability and continuously seek opportunities to improve processes and systems. Your collaborative approach and technical versatility make you an effective contributor in global teams across multiple time zones.