Customer Liaison Officer / Housing Officer

Customer Liaison Officer / Housing Officer

Havant Area - remote working covering a patch in Havant, Waterlooville and West Hampshire

DL and vehicle essential and 55p per mile paid

Temp initially until September but likely to be extended

My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers.
You will be response for:

Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client
Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations
Maximise income, and reduce debt, in defined customer areas.
Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
Complete Health & Safety and compliance actions e.g. FRAs.
Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.
Complete regular estate inspections and take any necessary action to achieve quality and safety standards.
Attend and present cases at court and evictions.
To be considered for the role you will need:

Strong resource and time management, and the ability to prioritise, delivering value for money.
Proven problem-solving and decision-making skills.
Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies.
Experience of working in the housing or property sectorPlease click 'apply now' or contact me for information

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