Join a leading independent technology and services provider as Team Lead

Job Overview:This is a dynamic role where priorities may shift daily. You'll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.

Location: Unit 29 Fairfield Place - East Kilbride, Glasgow G74 5LP
Contract Length: 6 months
Work Schedule: Monday - Friday (9:00 - 05:30) Onsite

Key Responsibilities:
People Leadership (50-80%)
* Lead and develop a team of on-site technicians/support staff
* Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
* Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
* Support personal development and ensure your team has the right skills and tools to deliver excellent service.
* Oversee recruitment, onboarding, and offboarding-across both internal employees and partner provided resources.
* Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.

Operational Delivery (20-50%)
* Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
* Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
* Use reporting and data insights to support continuous improvement.
* Manage on-site stock locations, including asset security and process adherence.
* Handle escalations, complaints, and risk identification within your remit.
* Support process improvements, new service introductions, and operational changes.
* Maintain strong relationships across internal teams and customer environments.
* Understand customer contracts and recognise how changes may impact service delivery.
* Support new business take-ons and contribute to resource optimisation.

You are the candidate
* Proven leadership and people management experience aligned with company values.
* Strong organisational skills with the ability to manage multiple priorities.
* Solid understanding of Enterprise IT and related technologies.
* Excellent communication and relationship building skills.
* Proficiency with MS Office and reporting tools.
* Experience using ticketing systems.

Desirable
* Knowledge of internal client processes and tools.
* Familiarity with customer operational processes.
* ITIL knowledge or accreditation

Additional Information:
Interview Process: In Person/Team onlineYou will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre

How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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