Customer Service Coordinator

Customer Service Coordinator | Blandford | £29,400

Are you an organised, people‑focused professional who thrives in a fast‑paced environment? Do you enjoy solving problems, building rapport, and being the person customers can rely on? This Customer Service Coordinator position offers structure, variety, and the chance to make a meaningful impact every day.
If you’re motivated by delivering a high standard of service, working with accuracy, and taking ownership of customer queries, this Customer Service Coordinator role could be exactly what you’re looking for.

As a Customer Service Coordinator, you will benefit from:

25 days holiday plus bank holidays
Health and wellbeing initiatives
Ongoing training and career development
Supportive leadership focused on developing your strengths
A role offering autonomy and the chance to build long‑lasting customer relationships
As a Customer Service Coordinator, your responsibilities will include:

Processing customer orders accurately using the company ERP system.
Handling incoming calls professionally, identifying customer needs, providing updates, and upselling where appropriate.
Managing all customer communication including email, web, live chat, and CRM activity.
Producing quotations and supporting opportunity management in the CRM system.
Building strong rapport with customers and collaborating with internal teams to ensure expectations are met.
As a Customer Service Coordinator, your experience will include:

A minimum of 1 year working within an office-based Customer Service role.
Strong communication skills and the ability to build rapport quickly.
Confident use of ERP and/or CRM systems.
Excellent computer skills including MS Word and MS Excel.
A proactive, determined, forward‑thinking approach to tasks.
If you're ready to take the next step in your career, we’d love to support you. Apply today with an up‑to‑date CV or call Harriet at Rubicon for more information