Cleaning Operations Manager

Location: London

Salary: £50,000 - £60,000 per annum depending on experience

We’re looking for a collaborative and people-focused Cleaning Operations Manager to oversee a team of Account Managers and Key Account Managers and their collection of high-end, corporate contracts across London.

In this role, you’ll lead and support a team of five to six Account Managers and Key Account Managers, helping them deliver excellent service while maximising contract performance. You’ll take a hands-on approach—combining site visits with strategic planning and contract budgeting—to ensure consistency, innovation, and client satisfaction across your portfolio.

You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.

As Operations Manager, you will:

• Lead strategic reviews with senior stakeholders through regular meetings.
​• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
​• Conduct site visits to ensure compliance and service excellence.
​• Oversee financial performance and identify opportunities to improve margins as well as setting budgets for the clients.
​• Collaborate with operational leaders to respond to client feedback and drive improvements.
​• Implement scalable processes to support sustainable growth

As Operations Manager, you will have:

• Proven leadership experience at senior management or director level within FM or a related sector.
​• Experience managing large business portfolios with demonstrated financial growth.
​• Background in acquisitions and integrations, with a focus on operational alignment.
​• Strong people leadership skills, with a focus on coaching and building high-performing teams.
​• Ability to drive strategic and operational improvements.
​• Excellent stakeholder engagement and communication skills.
​• Commercial awareness and a data-informed approach to decision-making.
​• Strong Environmental, Social and Governance experience within contracts.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
​• 33 days holiday (including bank holidays)
​• Company sick pay
​• Maternity and paternity leave support
​• Life assurance cover
​• 24/7 GP access, plus mental health, wellness, financial, and legal support
​• Two paid volunteering days per year – Give back to a cause that matters to you
​• Exclusive perks and discounts – More than 250 deals available
​• Ongoing training and development – From apprenticeships to leadership programs
​• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
​• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role