Product Support Engineer

Product Support Engineer / 1st Line Technical Support
Office Based – Basingstoke
Monday to Friday | £30,000 – £35,000 + Full Training & Development

Are you an engineer, electrician or technician looking to move into a more structured role where you can use your technical knowledge without being on the road every day? Are you looking for a position where you can still solve real engineering problems, support customers and work with technical products but with the stability of an office-based environment? This is a fantastic opportunity to join a highly respected UK engineering manufacturer specialising in access automation, parking systems and access control solutions.

We are recruiting a Product Support Engineer / 1st Line Technical Support Engineer who will become a key technical contact for customers, providing practical support, troubleshooting advice and product guidance across a specialist engineering portfolio.

**This is not an IT support role**.

We are looking for someone with an engineering mindset - someone who understands electrical, mechanical or automation principles and enjoys diagnosing problems, helping customers and developing specialist product knowledge.

The Opportunity as a Product Support Engineer, you will provide first-line technical support to customers, installers and engineers across the UK.

You will act as the first point of contact for technical enquiries, helping with:

Product selection and application advice
Spare parts identification
Installation guidance
Programming support
Fault finding and troubleshooting
Technical queries from customers and engineersYou will work closely with the Technical Manager and wider engineering team, developing your knowledge of the product range and becoming a trusted source of technical expertise.

This is a fully office-based Monday–Friday role, giving you the opportunity to move away from field-based work, travel and unpredictable call-outs while remaining close to engineering problem solving.

Who Would This Suit?

This role would be ideal for someone from an engineering or technical background who wants to develop into a specialist support position.

Suitable backgrounds include:

Electrical Engineers looking to move off the tools
Electricians / Electrical Improvers
Field Service Engineers looking for a more stable role
Installation Engineers
Automation Engineers
Mechanical Engineers
Junior Engineers wanting career development
Engineers working with access control, doors, gates, barriers or similar systems

The key requirement is a practical technical understanding, a problem-solving mindset and the confidence to communicate with customers.

Why Consider This Role? Perhaps you are:
✓ Spending too much time travelling between jobs
✓ Tired of emergency call-outs and unpredictable hours
✓ Looking for better work-life balance
✓ Ready for a cleaner, more structured working environment
✓ Interested in developing specialist technical expertise
✓ Looking for a long-term career within engineering support

This is an opportunity to take your existing technical knowledge and develop into a product specialist.

Key Responsibilities
Provide first-line technical support to customers and installers
Handle incoming technical enquiries via telephone and email
Diagnose faults and provide troubleshooting support
Assist customers with installation and programming queries
Identify spare parts and replacement components
Escalate complex technical issues when required
Maintain accurate records of customer queries
Work closely with engineering and technical teams
Build strong product knowledge through training and development
Deliver excellent customer service and technical guidanceAbout You You will ideally have:

Practical experience within an electrical, electronic, mechanical or engineering environment
Understanding of basic electrical and/or mechanical principles
Experience with fault finding or technical problem solving
Strong communication skills
Confidence speaking with customers and engineers
A willingness to learn specialist products and systems
A professional approach with good attention to detailThe Package:
Salary: £30,000 – £35,000
Location: Basingstoke
Hours: Monday to Friday (office based)

Benefits include:

Full product and system training
Opportunity to become a technical specialist
Stable role with a respected engineering manufacturer
Excellent long-term career prospects
Supportive technical team environmentThis is a fantastic opportunity for someone with an engineering background who wants to move into a professional 1st Line Technical Support Engineer role, developing specialist knowledge while enjoying greater stability and career progression.

If you have the technical ability and want to move into a customer-facing engineering support position, apply today.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity