Administration Coordinator

Administration Coordinator
Location: Bromsgrove (Office Based)
Salary: £25,000 – £26,000 per annum (depending on experience)
Hours: Monday to Friday, 9:00am - 5:00pm

Pertemps are recruiting on behalf of a well-established and growing business for an Administration Coordinator to join their friendly and supportive team.

This is a varied administration role where you'll support the sales team, coordinate customer orders, and ensure the smooth running of day-to-day operations. Working with customers across international markets, you'll play a key role in managing orders, coordinating logistics, and providing outstanding administrative support. If you have excellent organisational skills, experience using Sage, and enjoy working in a fast-paced office environment, we'd love to hear from you.

Key Responsibilities
• Provide administrative support to the sales team.
• Process customer orders accurately using Sage.
• Manage customer enquiries via telephone and email in a professional and timely manner.
• Coordinate customer orders from enquiry through to delivery.
• Liaise with logistics providers to monitor shipments and provide updates to customers.
• Assist with organising sales trips, including booking appointments and coordinating travel logistics.
• Prepare and maintain customer records and documentation.
• Support with customer returns, exchanges and aftersales administration.
• Work closely with internal departments to ensure orders are processed efficiently and deadlines are achieved.
• Produce reports and maintain accurate records using Microsoft Excel.

Skills & Experience
• Previous experience within an Administration, Sales Administration or Customer Service role.
• Experience using Sage.
• Strong Microsoft Office skills, particularly Excel.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• Strong communication skills and a customer-focused approach.
• Able to prioritise workloads and work effectively in a busy office environment.
• Experience within an international business, export or logistics environment would be advantageous but is not essential.
• Additional language skills, particularly French or Italian, would be beneficial but are not essential.

What's on Offer?
• Salary of £25,000 – £26,000, depending on experience.
• Monday to Friday working hours – no weekends.
• Up to 29 days annual leave (depending on length of service) plus bank holidays.
• Additional birthday leave.
• Employer pension contribution.
• Staff product allowance after probation.
• Employee wellbeing programme.
• Flexible working hours (subject to business requirements).
• Free onsite parking.

If you're an organised administrator with Sage experience, excellent attention to detail, and enjoy working as part of a collaborative team, click Apply today or contact Holly Bevan at Pertemps for more information