International Administration Coordinator

We are seeking a highly organised and detail-oriented International Administrator to join our lovely Client. This role involves managing various administrative functions related to international operations, ensuring smooth communication and coordination across global teams. The ideal candidate will have a strong background in administration, and excellent organisational skills. This position offers an exciting opportunity to contribute to our international growth while developing professional skills in a dynamic environment.

Key Responsibilities:

· Support international trips with Sales Team through appointment booking, planning logistics and customer management

· Handle customer enquiries, orders, and requests from international clients with professionalism and efficiency.

· Ensure timely communication and resolution of queries regarding shipments, product specifications, and order processing.

· Coordinate with logistics teams to track international orders and provide updates to customers.

· Manage customer accounts, ensuring accurate documentation and adherence to export compliance regulations.

· Support customers with returns, exchanges, and troubleshooting queries while maintaining brand integrity.

· Collaborate with internal departments to optimise processes and improve overall customer satisfaction.

· Provide feedback and insights to improve service quality and enhance customer experiences.

Preferred Skills & Qualifications:

· Previous experience in customer service, preferably in an export or international trade environment.

· Highly skilled in Sage 200, Microsoft software (specifically Excel) and Adobe

· Strong communication skills with a professional and customer-centric approach.

· Ability to handle enquiries with patience, empathy, and problem-solving skills.

· Familiarity with international logistics, shipping documentation, and export regulations is an advantage.

· Proficiency in French or Italian is desirable but not essential.

· Excellent organisational skills with attention to detail and accuracy.

· A proactive attitude and the ability to thrive in a fast-paced, dynamic environment.

Working hours: Monday - Friday 9am - 5pm