Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon

Contracting role based in Swindon (Hybrid, 2 days in office) for a 12-month engagement within the financial services sector. You will design and deliver secure, scalable AWS-based contact centre solutions covering voice, chat, IVR, and assisted service - including integrations with customer applications and LivePerson - working directly with stakeholders to enhance customer experience across an omnichannel environment.

Key Responsibilities:

• Design, develop, and implement Amazon Connect-based omnichannel contact centre solutions including contact flows, IVR, routing strategies, queues, and agent experiences
• Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, and REST APIs
• Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, and Kendra
• Support CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), and DevOps practices
• Monitor, troubleshoot, and optimise production environments in line with enterprise standards and cloud best practices

What You Will Ideally Bring:

• Strong hands-on Amazon Connect experience - contact flows, routing, and integrations - essential
• Proven experience with core AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, and S3
• Proficiency in Node.js, Python, or JavaScript with REST API development experience
• Solid understanding of contact centre technologies - IVR, ACD, CTI, call recording, and NLP
• Knowledge of IAM, security, compliance, and cloud governance
• 4-6+ years overall experience with 3-5 years specifically on Amazon Connect
• AWS certification (Solutions Architect or Developer) - preferred

Contract Details:

• Duration: 12 months
• Rate: MARKET RATE
• Location: UK (Swindon- 2 days on-site)
• Start Date: ASAP