Customer Services Advisor - HR/Payroll/Finance environment
£27,756 Annual Salary
6 months fixed term contract
Swindon - Hybrid Working

This Government client is looking for an experienced Customer Services Advisor to be responsible for handling a range of queries complaints and escalations, including non-routine issues, ensuring customers receive accurate guidance and effective resolution. It supports service delivery by applying detailed knowledge of processes, policies and systems, and by contributing to consistent, high-quality outcomes

Experience required:

• Experience in a HR, Payroll or Finance customer service, advisory or service delivery role
• Experience handling non-routine, complex or sensitive queries
• Strong written and verbal communication and interpersonal skills
• Ability to interpret guidance and apply it in practice
• Proficiency in Microsoft Office and operational systems
• Good literacy and numeracy skills (equivalent to GCSE English and Maths)