Technical Support - Cable Management

Technical Support Engineer - Cable Management Systems
Location: West Bromwich B70 (occasional domestic travel required)

Salary: £40,000 - £48,000 per annum dependant on experience

Contract: Full time - Permanent

We are recruiting for our client, a leading global manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With a strong international presence and a focus on innovation, they design and deliver high-quality products that support critical industries worldwide.

They are now looking for an enthusiastic, proactive, and technically minded individual to join their Technical team. This role will support the continued growth of their flexible conduit and cable management product range, providing technical expertise to both internal teams and external customers, while contributing to product development and innovation.

Benefits

25 days annual leave plus Christmas shutdown
Company bonus scheme
Service recognition awards
Training and development opportunities
Company pension scheme
Life assurance (4x salary)
Discounted gym membership
Enhanced family-friendly policies
Employee Assistance Programme (including 24/7 GP access)
Cash health plan
Free annual flu vaccination vouchers
Cycle to work scheme
Free onsite parking
Additional wellbeing and lifestyle benefits

Key Responsibilities

Provide technical support and application advice to internal sales teams and external customers
Deliver product training and application guidance to support colleagues and clients
Assess feasibility of project opportunities, including technical viability, cost, resource and capital requirements
Support the design, development and trialling of new products
Assist in maintaining product approvals, certifications, and compliance standards
Contribute to product lifecycle management, including catalogue updates and datasheets in collaboration with Product Management
Support introduction of new products and services
Assist Quality teams with product investigations, validations, and testing support
Maintain product data within ERP/MRP systems (including BOMs and routings)
Liaise with external test laboratories and approval bodies where required
Occasional travel to customer and supplier sites, including overnight stays (planned in advance)
About You

We are looking for someone with hands-on experience and strong technical understanding in a relevant environment.

Experience in electrical installation, cable management systems, or related electrical infrastructure products
Experience in application support or providing technical guidance to customers and internal teams
Strong communication skills (verbal, written and presentation)
Ability to build and maintain strong stakeholder relationships
Experience working with ERP/MRP systems
Ability to deliver training and product/application support sessions
Strong project management and organisational skills
Analytical and problem-solving mindset with sound decision-making ability
Customer-focused approach with a commitment to service excellence
Degree or equivalent in Engineering, Electrical Installation, Design, or related technical field
Desirable Experience
Working with flexible conduit systems or cable containment products
Experience with external test laboratories and certification bodies
Background in industrial manufacturing environments
OEM or technical B2B experience
Supporting commercial growth within key accounts or industrial markets (5+ years preferred)
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