ServiceNow Platform Consultant - Contract - Wokingham - £500/day - Inside IR35

We are seeking an experienced ServiceNow Platform Consultant to join a global technology services organisation on a fully office-based contract in Wokingham. The successful candidate will be responsible for defining the overall architecture, strategy, and governance of the ServiceNow platform across the organisation, ensuring scalable, secure, and high-performing solutions aligned with enterprise architecture standards and business objectives.

Key Responsibilities:

• Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
• Collaborate with business stakeholders, enterprise architects, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
• Map ServiceNow's AI capabilities - including Now Assist, Agentic workflows, and AI Control Tower - to business objectives
• Oversee the customisation and configuration of ServiceNow modules, ensuring best practices and scalability throughout
• Architect integrations between ServiceNow and third-party systems, ensuring seamless data flow and system interoperability
• Provide technical leadership and guidance to development teams, ensuring adoption of best practices and consistent, high-quality coding standards
• Identify opportunities to optimise ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
• Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including data management, access control, and system configurations
• Act as a subject matter expert, providing advice and recommendations on ServiceNow architecture, process automation, and platform capabilities
• Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
• Lead system upgrades, patching, and platform enhancements, ensuring minimal operational impact whilst aligning with new ServiceNow releases and features

What You Will Ideally Bring:

• At least 10 years' experience in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITAM, IRM, and CMDB
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems such as AWS, Azure, and Salesforce
• Proficiency in ServiceNow Scripting including JavaScript, Glide API, and Business Rules
• Expertise in designing solutions to maintain platform integrity, optimise CMDB structure, and enforce best practices in performance, scalability, and usability
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks
• Experience with agile methodologies and managing large-scale ServiceNow implementations
• ServiceNow Certified Technical Architect (CTA) preferred

Contract Details:

• Location: Wokingham (Office-based)
• Rate: £500/day (Inside IR35)
• Start Date: ASAP