Festival City Ambassador Team Leader

Festival City Ambassador Team Leader

Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP

The Festival City Ambassador Team Leader will:

Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
Provide information on festivals, venues, transport, attractions and public facilities.
Patrol the city centre, identifying and reporting issues through the appropriate channels.
Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season.
Promote the city's values of respect, flexibility and integrity in all interactions.
Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
Support promotional and social media activities where appropriate.
The successful candidate will have:

Previous experience leading a customer-facing team.
Excellent communication and interpersonal skills.
A confident, approachable and professional manner.
Good IT skills, including Microsoft Office, Outlook and web-based systems.
Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
The ability to remain calm under pressure and confidently resolve complaints.
A proactive, organised and adaptable approach to work.
An understanding of GDPR and handling confidential information.
Apply directly via this advert today