IT Support Engineer

We're working with an innovative technology organisation in Edinburgh that's developing cutting-edge products with a real-world impact. As the company continues to grow, they're looking to hire their first dedicated IT Support Engineer (fully onsite in Edinburgh). They're looking for someone who'll become the go-to person for IT Support across the business and play a key role in building and improving their internal technology function.

This isn't a role where you'll simply be resetting passwords and closing tickets. You'll have ownership from day one, working closely with employees across the business, managing relationships with external IT providers, and helping introduce new technologies, automation and AI-powered tools that improve the way people work.

If you enjoy variety, autonomy and the opportunity to make a visible impact, this could be the perfect next step.

What you'll be doing

** Providing 2nd/3rd line support to users across the business

** Supporting Windows and Apple devices, peripherals, AV equipment and meeting room technology

** Administering Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive

** Managing user accounts, permissions and onboarding/offboarding through Entra ID (Azure AD)

** Supporting networking, VPNs and remote access technologies

** Working alongside external IT partners to ensure a secure and reliable IT environment

** Assisting with cybersecurity, endpoint management, patching and vulnerability management

** Contributing to IT projects, system improvements and automation initiatives

You'll ideally have most of the following

** Microsoft 365 administration (including SharePoint Online)

** Windows desktop support and end-user computing

** Entra ID / Azure AD administration

** Networking fundamentals, VPNs and remote connectivity

** Endpoint management and modern workplace technologies

** Experience with VMware, Cisco or Meraki (desirable but not essential)

Why apply?

This is an opportunity to step into a role with genuine ownership from day one. As the company's first dedicated IT Support Engineer, you'll have the chance to shape how IT is delivered across the business rather than simply supporting an established environment. You'll work with modern cloud technologies, get involved in projects spanning infrastructure, cybersecurity and automation, and play a key role in introducing new AI-enabled workplace tools that improve the way people work.

What's on offer?

They are offering a salary between £37-42k alongside a range of benefits including a matched pension up to 8%. The role is fully onsite in their central Edinburgh office that is easily commutable and has great transport links.

If you're an IT Support Engineer looking for a role where you can take ownership, work with modern technologies and genuinely influence the direction of an IT function, this is an opportunity you won't want to miss.

Apply now or get in touch with Matt MacAlpine at Cathcart Technology for a confidential chat.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy