Location: Hanslope Park (onsite)
Clearance: DV (Developed Vetting) required
Shift Pattern: 24x7 shift rota (detailed below)

Overview

We are recruiting for a Duty Manager to operate within a live, high-pressure operational control environment.

This is a blended role combining operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making.

In simple terms, this role suits someone who can act as an operational commander with enough technical awareness to ask the right questions and control the room.

Key Responsibilities

* Maintain a single operational picture across cyber, network, service, and physical domains
* Monitor live environments and assess alerts and incidents in Real Time
* Perform initial triage and validation of alerts to reduce noise and structure incidents
* Control escalation pathways and prioritisation of incidents
* Coordinate across SOC, NOC, infrastructure, and security teams
* Support or initiate major incident management activities
* Maintain logs, dashboards, and accurate operational records
* Deliver clear handovers and continuous situational awareness across shifts

Capability Profile

This role is intentionally balanced:
* 60% Operational Leadership/Coordination
* 40% Technical Awareness/Triage Capability

The focus is not on deep technical expertise, but on the ability to understand, assess, and direct activity effectively in a live environment.

Essential Skills & Experience

* Understanding of SOC and NOC workflows, including alert triage and escalation paths
* Ability to interpret:
o Monitoring alerts (availability, performance, security)
o Logs and dashboards at a high level
* Awareness of:
o Incident severity, impact, and prioritisation
* Experience working within a 24x7 operational or control room environment
* Strong coordination and decision-making capability in time-critical situations

Ideal Candidate Background

We are particularly interested in candidates with profiles such as:
* Former Major Incident Manager with some technical exposure
* Senior SOC/NOC Analyst with leadership or coordination experience
* Service operations lead within a 24x7 control room environment

Shift Pattern
5 Week rotation
4 weeks of 12-hour shifts
1 week of Days (Mon-Fri)/Provides Continuous improvements - business growth and
resource cover
Provides 3 clear weekends out of 5 and plenty of rest days
Day shift 7am to 7pm/Night shift 7pm to 7am
- Shift Rota starts 4 nights 3 off/3 days 2 off (48hrs)/3 nights 4 off/4 days 6 off/5 m-f days and then it repeats

If you are interested, please reach out to Nathan at (see below)

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.