Brand & Customer Assistant

Brand & Customer Assistant
Hatfield, Hertfordshire
100% office based
£25,000 per annum DOE
Full Time, Permanent

An exciting opportunity has arisen for a Brand & Customer Assistant to join a growing business with a portfolio of well-established consumer brands sold across the UK and internationally.

This role is ideal for someone looking to develop a career in marketing while gaining hands-on experience across brand management, customer service, content creation and e-commerce.

This position would suit a recent graduate or A-Level student, who is looking for the opportunity to carve a career in product and brand marketing.

The role of Brand & Customer Assistant:

Support the day-to-day delivery of marketing and brand activities
Assist with product launches, content creation and social media activity
Manage marketing administration including product forms, sample requests and general enquiries
Upload and maintain product content across company and retailer websites
Work closely with Product, Sales and Supply teams to ensure product information is accurate and consistent
Support UK and international sales teams with marketing content and assets
Monitor customer reviews and feedback, identifying trends and opportunities for improvement
Act as a first point of contact for customer enquiries via phone, email, social media and online platforms
Assist with trade shows, events, marketing collateral and asset management
To be successful in the role of Brand & Customer Assistant:

Strong written and verbal communication skills
Excellent organisational skills with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused with a professional and positive approach
Good understanding of marketing principles and digital platforms
Strong problem-solving skills and a proactive attitude
Confident using Microsoft Office, including Word, Excel, Outlook and PowerPoint
Familiarity with social media platforms and digital marketing tools
Ability to analyse information and identify trends and insights
The Salary and Package for the Brand & Customer Assistant role:

Basic salary of £25,000+ per annum
20 days holiday plus bank holidays
Additional holiday entitlement based on length of service
Pension scheme
Opportunity to develop a long-term career within marketing and brand management
Supportive and collaborative working environment

Please apply online or call (phone number removed) for more information.

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency