Service Transition Manager - SAP Analytics & Data

Location: Hybrid/Remote (Project Dependent)

Contract: Permanent/Contract

We are supporting a global organisation that is looking for an experienced Service Transition Manager to lead the transition of SAP Analytics and Data services into a fully operational support model.

This is a key role within a large-scale transformation programme, responsible for ensuring a seamless handover from project delivery into Business-as-Usual (BAU). You'll work across multiple internal teams, suppliers, and stakeholders to establish robust governance, operational readiness, and service management processes.

• Lead end-to-end service transition activities across analytics and reporting services
• Manage knowledge transfer, documentation, SOPs, and service readiness deliverables
• Coordinate operational readiness across internal teams and third-party providers
• Define and implement support models, governance frameworks, and service acceptance criteria
• Oversee cutover, hypercare, and stabilisation activities to ensure a smooth transition into BAU
• Manage RAID logs, risks, dependencies, and transition plans
• Ensure support processes, security, tooling, and access controls are fully operational
• Drive continuous communication across technical and business stakeholders

• Proven experience delivering Service Transition or Managed Service programmes
• Experience within SAP Analytics, SAP BW, SAP BW/4HANA, SAP Datasphere, or enterprise reporting environments
• Strong understanding of IT Service Management (ITSM), governance, SLAs, incident management, and operational readiness
• Experience coordinating multiple delivery teams, suppliers, and third parties
• Hands-on experience with ServiceNow, Azure DevOps, and modern delivery practices
• Understanding of CI/CD, code versioning, transport management, backlog management, and multi-environment deployments
• Experience planning and managing cutover, hypercare, and service stabilisation

• Programme and Transition Management
• Stakeholder Management
• Service Readiness & Governance
• Risk & Issue Management
• Documentation & SOP Management
• Analytical Problem Solving
• Excellent Communication & Facilitation Skills
• Strong attention to detail with a focus on operational continuity

• Opportunity to join a major global transformation programme
• High-profile role working across Analytics, Data, and SAP technologies
• Exposure to enterprise-scale SAP BW and Datasphere environments
• Collaborative international team
• Long-term career development within a complex technology landscape