Head of IT Service & Operations

An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role.

You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.

This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.

The Role

• IT Service Integration and Management (SIAM)
• Service performance, governance and continual improvement
• Major Incident and Problem Management
• Vendor and supplier management
• IT risk, controls and regulatory compliance
• Business Continuity and Operational Resilience
• IT policy and Information Security governance
• Leadership and development of the IT Service & Operations team

Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.

About You

You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.

You'll bring

• Strong experience of SIAM and multi-supplier environments
• Expertise in IT governance, risk and operational controls
• Experience managing audit, compliance and service performance
• Excellent stakeholder management and communication skills
• A collaborative leadership style with a track record of developing high-performing teams
• The ability to balance strategic oversight with operational delivery

This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.

Benefits

Car allowance, discretionary bonus and generous pension contribution scheme.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website