Operations Administrator

212 Recruitment are supporting our client in recruiting an organised and proactive Operations Administrator to join their busy team in Lichfield.

You’ll play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service.

Key Responsibilities:

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Scheduling works and managing engineers’/contractors’ diaries

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Coordinating appointments, access arrangements and job updates

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Handling incoming calls and customer enquiries

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Updating internal systems, job sheets and documentation

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Processing reports, certificates, and completed work records

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Liaising with clients and site teams

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General administrative support across the office

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Assisting with customer service tasks and follow‑ups

Experience & Skills:

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Similar previous administration experience

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Strong communication and customer service skills

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Confident scheduling/diary management experience

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Good attention to detail and ability to multitask

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Proficient with Microsoft Office and internal CRM/job management systems

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A proactive, organised and reliable approach

Working hours:

* Monday to Friday 08:30-17:00

If you’re an experienced Administrator looking for a stable role within a friendly and supportive team, we’d love to hear from you