Customer Service Administrator

Customer Service Administrator
Desborough, NN14
£13.50 Per Hour

We are looking for a customer-focused individual to join a busy team based in Desborough, NN14.

The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems.

You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots.

Days & Hours
Monday to Friday 08:00am – 17:00pm

Main Duties

Answering emails from both internal and external personnel
Problem solving for clients, customers, and internal departments
Meeting client and customer expectations
Resolving customer and client queries
Providing reports in a timely manner
Checking deliveries have cleared on the system and investigate any issues
Chase outstanding deliveries
About You

Excellent communication skills
Customer service experience
Ability to work in a fast-paced environment
Experience using SAP
IT literate; Microsoft Excel, PowerPoint, and Outlook
Excellent attention to detail
Good geographical knowledge
Conscientious and hard-working
Reliable with good timekeeping
If you are interested in this role please APPLY NOW or alternatively call (phone number removed) for the further information