Hire Desk Controller

Role: Hire Controller
Pay: £14.47
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm

We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.

Key Responsibilities:
Responding to emails and customer queries along with answering incoming telephone calls.
Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
Providing a high level of customer service, both over the phone and serving customers at the trade counter
Carrying out general administrative duties
Developing strong product knowledge to effectively support customers
Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment

Skills & Experience Required:

Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
Ability to successfully complete transactions while ensuring customer satisfaction
Previous experience in the hire or construction industry is essential
Strong communication skills, including the ability to negotiate and build relationships
Confident using initiative and judgment to make decisions in line with company policies and pricing structures
A collaborative team player with a flexible and adaptable approach
Strong organisational skills with excellent attention to detail
Commitment to continuous improvement and enhancing service levels
Good computer literacy, including MS Office, with a willingness to learn new systems
If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now