Junior Account Manager/Service/Account Liaison

We are working with an established software and consultancy business seeking a professional, organised Junior Account Manager/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels.

You will act as a key client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements.

Key Responsibilities

• Act as first point of contact for client service requests, enhancements and changes.
• Manage change requests within agreed costs, timelines and SLAs.
• Draft and maintain Service Review documentation.
• Work with internal teams to support client service and identify opportunities.

About You

• Experience dealing with internal and external clients.
• Confident communicator with strong active listening, written and verbal skills.
• Highly organised, tidy and able to work to deadlines.
• Analytical, quick to learn and comfortable handling confidential information.
• Good working knowledge of Microsoft Office, including Word, Excel and Project.
• Three good A Levels, ideally including Mathematics.

Desirable Experience

• Experience communicating with stakeholders at different levels within a financial organisation.
• General IT literacy, including Internet usage and Microsoft Outlook.
• Knowledge of pensions, financial services or a regulated client environment.

Superb supportive opportunity for a client-focused, organised and commercially aware individual looking to build your career in account support, service management and client liaison.