Service Desk Administrator - Audio Visual

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery.

If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this role offers the chance to build a rewarding career within a growing specialist sector.

What’s in it for you

Up to £29,000 salary plus annual bonus potential of around £3,000
Private healthcare and company pension scheme
Join an established organisation with nearly five decades of industry expertise
Ongoing training and development, including professional certifications
Work closely with major clients in a varied and fast-moving environment
Opportunity to develop specialist technical knowledge within a growing sector
Your responsibilities as Service Desk Administrator

Manage and coordinate requests through the management platform
Liaise with onsite engineers and technical support teams to ensure prompt issue resolution
Schedule preventative maintenance activities across multiple client locations
Maintain accurate equipment inventories, records and documentation
Support performance reporting through accurate data collection and administration
Act as a key point of contact for customer communications and updates
What we’re looking for in a Service Desk Administrator

Previous experience within service coordination, technical support or similar operational environments
Knowledge of audio-visual technology, conferencing systems or related technical equipment
Experience using service management or ticketing systems
Strong administrative, documentation and scheduling capabilities
Experience maintaining asset records, maintenance schedules and service reports
Working Hours
Monday to Friday, full-time hours.

If you're ready to take the next step as a Service Desk Administrator, we'd love to hear from you.

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