IT Solutions Support Consultant

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Solution Design team

The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms.

Additionally, you will be responsible for:

• Learning the full Opus IT product portfolio

• Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions

• Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated

• Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner

• Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions

• Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations

Salary £47-£52k

Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site

The talents we are excited to see

You will have the following experience/skills:

• Min 3 years experience in the IT industry as a delivery engineer

• Microsoft certified in M365 and Azure ecosystem

• Experience with Acronis, Microsoft Defender, Mimecast and N-able

• Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V)

• Low-Level Data Networking design experience (LAN/WAN)

• Experience with data networking security (ACL, firewall rules)

• Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments

• Experience of escalating to manufacturers when required, working closely with them until successful resolution

• Able to demonstrate focused customer care skills, both on site and remotely

• Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries

• Active listening skills are critical to accurately understand requirements and respond effectively to queries

• Ability to work well in teams and an organised self-starter

• Aligned with the Opus core values

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan

• Pension and life insurance

• Entry to the £3,000 quarterly Dreamball draw

• Personalised training and development pathways

• Regular fully funded companywide events

• Monthly ‘outstanding performer’ accolades

• Enriching paid volunteering days

• A rewarding Refer a friend scheme (£1,000)

• The flexibility to adjust your holiday allowance (25 days pa)

• Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you