IT Applications Operations Analyst

A fantastic opportunity has arisen for IT Applications Operations Analyst to join our London based law firm on a permanent basis.

Responsibilities and Duties:

* Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures.
* Manage user access controls, including provisioning, de-provisioning, and access reviews.
* Monitor system health and performance; initiate health checks and proactively remediate issues.
* Respond to and resolve incidents and service requests in line with SLAs.
* Provide break/fix troubleshooting and root cause analysis across supported systems.
* Execute system configuration changes and support business application integrations.
* Remediate application vulnerabilities in collaboration with Information Security.
* Participate in security audits and access reviews.
* Ensure compliance with firmwide data protection and change management policies.
* Conduct retrospectives and post-incident reviews to identify process and system improvements.
* Maintain and improve environment documentation, runbooks, and support knowledge base articles.

Knowledge, Sills and Experience:

* Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
* 3+ years of experience in enterprise application support or IT operations.
* Experience with ITSM platforms (eg, ServiceNow) and monitoring tools.
* Understanding of access management, patch management, and vulnerability remediation processes.
* Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management).
* Strong troubleshooting, analytical, and communication skills.
* Ability to work collaboratively in a team environment.
* Experience with documentation and support knowledge base tools.
* Experience in legal, finance, or professional services environments.
* Exposure to application performance tuning, cloud platforms, or Scripting (eg, PowerShell, Python).
* ITIL Foundation or other relevant certifications.

IT Applications Operations Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business