Transport Assessment Office

Transport Assessment Officer (Temporary Contract)
Location: Glenfield (Leicestershire)
Rate: £14.82 per hour (Grade 8)
Hours: 18.5 hours per week
Role Overview
We are seeking a highly organised and detail-oriented individual to join the Transport Assessment Team on a temporary basis,.
The successful candidate will be responsible for assessing eligibility for both Mainstream and Special Educational Needs (SEN) Home to School Transport in accordance with the Council's transport policies. The role requires the ability to accurately interpret and apply policy criteria to individual circumstances while managing a high volume of assessments within a fast-paced environment.
The Transport Assessment Team processes approximately 24,000 assessments annually, making this an excellent opportunity for someone who thrives under pressure, can work independently, and consistently delivers accurate work to tight deadlines.
Key Responsibilities
* Assess applications for Mainstream and SEN Home to School Transport eligibility.
* Interpret and apply Council transport policies consistently and accurately.
* Review and analyse information from multiple sources to support decision-making.
* Liaise with parents, carers, schools, colleagues, and other stakeholders to obtain and clarify information.
* Maintain accurate records and ensure all assessments are completed within required timescales.
* Work collaboratively with team members and stakeholders to resolve issues and support service delivery.
* Contribute to the efficient processing of a high volume of transport assessments.
Essential Skills and Experience
Technical Skills
* Excellent attention to detail with a high level of accuracy.
* Ability to interpret policies and apply them consistently to individual cases.
* Experience using Microsoft Office applications, particularly Word, Excel, and Outlook.
* Ability to gather, analyse, and interpret information from multiple systems and sources.
Communication Skills
* Excellent verbal and written communication skills.
* Ability to communicate professionally and sensitively with parents, carers, schools, and other stakeholders.
* Strong interpersonal skills and the ability to build effective working relationships.
Personal Attributes
* Able to work independently and manage workload effectively.
* Comfortable working in a fast-paced, high-volume environment.
* Strong problem-solving skills and ability to exercise sound judgement.
* Flexible and adaptable approach to changing priorities.
Working Arrangements
The successful candidate will be required to attend the office daily during the induction and training period.
Following successful completion of training, flexible working arrangements will be available, including home working. However, attendance the office will be required for team meetings, training sessions, and service needs. Candidates may also choose to remain office-based for part or all of their working week.
Candidate Profile
We are particularly interested in candidates who can demonstrate:
* Strong administrative or assessment-based experience.
* Experience working within policy, eligibility, compliance, education, transport, local government, or customer-focused environments.
* A proven ability to manage detailed casework and make evidence-based decisions.
* Confidence working with multiple IT systems and handling large volumes of information accurately