Income Recovery Officer

Brent, London
💷 £21.41 per hour (PAYE) / £28.19 per hour (Umbrella)

We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support.

The Role

As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services.

Key Responsibilities

Maximise income through rent collection and arrears management across varied tenures
Provide advice and support on welfare benefits, including Universal Credit
Engage directly with tenants through home visits and case management to resolve arrears issues
Work across services to deliver a joined-up, person-centred approach
Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation
Support tenancy sign-ups to ensure rent is collected from day one
Prepare reports and maintain accurate records in line with performance and compliance requirements
Identify and manage fraud risks and misrepresentation cases
Attend court and enforcement proceedings where requiredAbout You

We're looking for candidates who have:

Experience in income collection, rent arrears, or housing management
Strong knowledge of housing benefits and welfare reform
Experience supporting vulnerable tenants and complex cases
Excellent communication and negotiation skills
Ability to manage a busy caseload independently
Good IT skills and experience using housing or case management systems
A proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer

Competitive rate: £21.41 PAYE / £28.19 Umbrella
Opportunity to contribute to a high-performing income service
Valuable local authority experience
Immediate start available