Income Assistant

Brent, London
💷 £18.65 per hour (PAYE) / £24.56 per hour (Umbrella)

We are currently recruiting for an Income Assistant to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is a great opportunity for someone with housing or rent income experience to support a high-performing income team.

The Role

As an Income Assistant, you will provide key administrative and operational support to the Rent Income Team, helping to ensure effective rent collection services and a high level of customer service to residents.

Key Responsibilities

Provide administrative support to the Rent Income Team, including managing enquiries and coordinating tasks
Respond to tenant queries regarding rent accounts, balances, and arrears
Support the management and recovery of low-level rent arrears and former tenant debt
Set up and manage Direct Debits and rent payments
Process and route incoming emails, calls, and correspondence
Support Universal Credit verification and communications with tenants
Assist in preparing court documentation and enforcement actions
Maintain accurate records and produce reports on arrears and income performance
Liaise with internal teams to ensure a joined-up service for residents
Deliver excellent customer service across face-to-face, phone, and digital channelsAbout You

We're looking for candidates who:

Have experience in housing, income collection, or an administrative support role
Possess a good understanding of rent accounts, arrears, or housing services
Have strong customer service and communication skills
Are organised, detail-oriented, and able to manage a varied workload
Have good IT skills, including Microsoft Office and database systems
Are confident handling sensitive conversations with tenants in a professional mannerWhat's on Offer

Competitive rate: £18.65 PAYE / £24.56 Umbrella
Opportunity to gain experience within a local authority housing service
Supportive team environment
Immediate start available