Call Centre Agent

The Role

Our client based in Keighley is looking to recruit a reliable and customer-focused Full -Time Call Centre Operative to join their busy team. The hours of work are Monday to Friday 1.30pm to 10pm with a one in three rota weekends (time off given for rota weekend)

This is an excellent opportunity for someone with previous customer service telephone experience who enjoys working in a fast-paced environment and has strong administrative and communication skills.

Key Responsibilities

• Handling high volume incoming telephone calls professionally and efficiently

• Providing excellent customer service at all times

• Carrying out general administrative duties

• Accurate data entry and record maintenance

• Liaising with engineers and coordinating appointments/work schedules

• Updating internal systems and ensuring information is recorded correctly

Candidate Requirements

• Previous customer service or call centre experience is essential

• Strong communication and interpersonal skills

• Good computer literacy and ability to navigate multiple systems

• Excellent geographical knowledge

• Good organisational skills and attention to detail

• Ability to work effectively under pressure and manage multiple tasks

• Available for an immediate start