1st Line Support Engineer - Cardiff - Inside IR35 - 3 months

We are seeking a personable and organised 1st Line Support Engineer for a contract role based in Cardiff, running from Monday 22nd June to Friday 18th September. This is a hands-on, day-to-day user support position - not a 2nd Line or technical specialist role - and is well suited to someone who is comfortable handling a busy helpdesk environment, logging and escalating tickets, and providing friendly, efficient support to end users.

Key Responsibilities:

• Act as the first point of contact for IT support requests, handling day-to-day user issues in a timely and professional manner
• Log, track, and manage support tickets accurately, escalating complex issues to the relevant 2nd/3rd Line teams
• Troubleshoot straightforward hardware, software, and connectivity issues for end users
• Assist with Microsoft 365 administration tasks as required
• Support general IT and administrative tasks across the team

What You Will Ideally Bring:

• Previous experience in a 1st Line Service Desk or IT Support role
• Good working knowledge of Microsoft applications including Office, Outlook, and Teams
• Exposure to Microsoft 365 administration is useful
• Exposure to Google Workspace administration is useful
• Any experience with networking or UniFi equipment is a bonus but not a requirement
• An Enhanced DBS check would be advantageous but is not essential
• Comfortable escalating rather than over-reaching - this is a 1st Line role and complex issues will be handled by specialist teams

Contract Details:

• Start Date: Monday 22nd June 2026
• End Date: Friday 18th September 2026
• Daily Rate: 140 per day (Inside IR35
• Location: Cardiff (On-site)