Resident Liaison Officer

Resident Liaison Officer (RLO) - External Works

Salary: Up to £32,000 + Package

Location: Sutton

Job Type: Permanent

Fortus Recruitment Group is a specialist recruitment agency within the repairs, maintenance, and social housing sectors. We are currently partnering with a leading contractor delivering external planned maintenance works across residential properties in Sutton and the surrounding areas.

As the Resident Liaison Officer, you will act as the primary link between residents, client representatives, and operational teams, ensuring clear communication throughout the programme of works. You will play a key role in maintaining resident satisfaction, facilitating access, and helping projects progress efficiently with minimal disruption.

Key Responsibilities

Serve as the main point of contact for residents throughout external planned maintenance.
Communicate project information, schedules, and updates to residents in a clear and professional manner.
Arrange appointments, access requirements, and resident consultations.
Conduct resident visits, property surveys, and pre-start meetings where required.
Work closely with site management teams to coordinate access and resolve any issues.
Manage resident enquiries, concerns, and complaints promptly and effectively.
Maintain accurate records of resident communications and project updates.
Ensure a high standard of customer care is delivered at all stages of the project.
Support the successful completion of works while minimising disruption to residents.
Requirements

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing role within social housing, construction, planned maintenance, or FRA/fire safety works.
Strong communication, interpersonal, and conflict-resolution skills.
Excellent organisational skills with the ability to manage multiple tasks and priorities.
Competent in Microsoft Office and internal management systems.
Full UK driving licence and access to a vehicle.
A proactive and customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

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