Resident Liaison Officer

Resident Liaison Officer (FRA)

Location: Enfield
Salary: Up to £32,000 + Package
Job Type: Permanent

is a specialist recruitment agency within the repairs and maintenance sector. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to support FRA (Fire Risk Assessment) works across the Enfield area.

This is an excellent opportunity for a customer-focused individual with experience working within social housing, planned works, or FRA projects.

Key Responsibilities

Acting as the main point of contact for residents throughout FRA works
Booking appointments and coordinating access to occupied properties
Keeping tenants informed before, during, and after works are completed
Handling resident queries, concerns, and complaints professionally
Carrying out pre and post-work property visits where required
Working closely with site teams, operatives, and contractors to ensure smooth delivery of works
Building positive relationships with tenants and maintaining high levels of customer satisfaction
Maintaining accurate records, reports, and updates on internal systems
Ensuring all communication is clear, timely, and professional

Skills & Experience

Previous experience as a Resident Liaison Officer within social housing or planned works
FRA/fire safety project experience is desirable
Excellent communication and customer service skills
Strong organisational and administrative abilities
Confident managing resident expectations in occupied properties
Good IT skills including Microsoft Office and internal systems
Ability to work independently and as part of a team
Full UK driving licence preferred
If you are interested in this position, please apply or contact Taylor Johnston at for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

INDTJ