Debt Recovery Agent

Debt Recovery Agent/Customer Support
Salary: £28,500 P/A
Location: Portsmouth, Hampshire
Hours: Monday to Friday, full-time hours.
Contract: please note this is a temporary position for a minimum of 3 months, with potential to be extended for the right person

Dynamite Recruitment are looking for an experienced Debt Recovery Agent to join a growing, successful business based in Cosham.

As a Debt Recovery Agent, Customer Support you will be:

Monitoring customer to ensure payments are up to date.
Chasing outstanding debt on accounts.
Setting up various payment plans/options where customers look t be struggling to pay their finances.
Communicating with customers regarding billing queries and overdue payments.
Providing generlist customer services via email and on the telephone.
Working closely with the Finance department.
Maintaining records and ensuring the database is kept up-to-date.
Resolving disputes/discrepancies.
Assisting vulnerable customers.
Following FCA regulations.
Assisting with the preparation of litigation cases. The ideal candidate will be/have:

Brilliant communication skills.
Good customer Service experience is required
Precious collections / Debt recovery experience is beneficial although not essential
Work well both in a team and independently.
Successful experience in a similar role.
Confident in IT/using various databases. Please submit your CV as soon as possible to be considered, or call Molly/Fran on (phone number removed)