Customer Service Coordinator

Customer Service Coordinator

Woking

£24,570pa

Job Role

To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Respond to customer enquiries via phone, email, and other communication channels.
Provide accurate information on products, services, and processes.
Resolve customer issues efficiently and escalate where necessary.
Maintain accurate customer records and process requests in line with company procedures.
Build positive customer relationships and support customer retention.
Work collaboratively with colleagues to deliver excellent service.
Meet individual and team performance targets.Skills and Experience

Excellent verbal and written communication skills.
Strong organisational and problem-solving abilities.
Good attention to detail and ability to manage multiple tasks.
Competent IT skills, including Microsoft Office.
Previous customer service or administrative experience.
Friendly, professional, and customer-focused.
Positive team player with a proactive approach.
Resilient, adaptable, and able to remain calm under pressure